See it work
A waiting room that knows everyone's turn.
At a glance
No sign-in
First name only
Refreshed every 10 seconds
Operations
A waiting room that knows everyone's turn.
One queue for people with an appointment and walk-ins, a waiting-room screen that runs from a link, and an assistant that tells a booked customer their position without inventing a time.
What it does
Queue and waiting-room screen, in detail.
Check-in by reference number
Someone with an appointment checks in with their booking number, and a walk-in is added with one tap.
“Done · Next”
One button advances the queue, with “No-show” and “Requeue” to the back of the queue with a new number and a written reason.
A screen with no sign-in
A link you open on the waiting-room TV. It refreshes every 10 seconds and shows “Now” and the next five, by first name and first initial only.
Honest about delays
The screen shows how far behind today is, instead of promises that do not come true.
“When is my turn?”
A customer who checked in with their booking asks the assistant and learns their position. It gives no estimate of the remaining time before 10 completed visits for the booked service.
A queue for each staff member
A separate queue for each staff member or chair, and the screen rotates between them every 8 seconds.
How it works
From setup to your first customer.
Turn on the queue
Within the appointments service, for people with an appointment and walk-ins.
Open the screen in the waiting room
On any TV or screen with a browser.
Check people in
By reference number, or add a walk-in.
“Done · Next”
The screen and the assistant update together.
The full list
Everything in Queue and waiting-room screen.
16 features available today, in 3 groups.
The queue
6 features
- Someone with an appointment checks in with their booking number
- A walk-in is added with one tap
- A separate queue for each staff member or chair
- “Done · Next” and “No-show”
- “Requeue” to the back of the queue with a new number and a written reason
- Works within the appointments service
Waiting-room screen
7 features
- A link that works on any TV with a browser, with no sign-in
- “Now” and the next five, with a “Walk-in” label
- First name and first initial only
- Refreshed every 10 seconds, and rotates between queues every 8 seconds
- How far behind today is
- An alert if the connection drops for more than 30 seconds, and a pause button
- Changing the link stops the old link immediately
The assistant
3 features
- “When is my turn?” for those who checked in with their booking
- No estimate of the remaining time before 10 completed visits for the booked service
- After that, it estimates from the actual median of recent visits, together with today's delay
Clear limits
What it never does.
Rules written into the platform itself.
- Never
shows anything on the screen except the first name and first initial.
- Never
invents a remaining time.
- No
Nobody needs an account to open the screen.
- No
The old link never keeps working after it is changed.
Works with
Every service is worth more when connected to others.
Questions
About Queue and waiting-room screen
What screen do I need?
Any TV or screen with an internet browser. The screen is a web page you open from its link.
Does it work with appointments?
Yes. Bookings and walk-ins share one queue.
Can a walk-in ask about their turn?
Not at the moment. The “When is my turn?” question is available to those who checked in with their booking, and walk-ins see their turn on the screen.
Is it suitable for businesses other than clinics?
Yes: beauty and barber salons, service centres and reception desks.