See it work
Longest wait first.
At a glance
Your channels in one list
Automatic assignment
Chat link
Conversations
All your conversations in one Inbox, longest wait first.
WhatsApp, Instagram, Telegram and the chat widget on your website in one list. Each conversation is assigned to your least busy employee, and the employee knows why it reached them.
What it does
Inbox and channels, in detail.
Your channels in one place
WhatsApp, Instagram, Telegram and a chat widget on your website, and more than one WhatsApp number for a single business.
Why did it reach you?
Every handed-over conversation tells the employee why it was transferred, and “Teach the assistant” saves the right answer for next time.
Longest wait first
The waiting time is shown clearly, and the conversation's edge shifts to amber after 15 minutes and red after an hour.
Safe internal notes
An internal note changes the colour of the whole compose box, so the employee knows it will not reach the customer.
Suggested replies
Three suggested replies for every conversation, never sent on their own, plus saved replies for the team with the support team service.
Channels under watch
Each channel is checked every 5 minutes, with an alert seven days before a connection expires.
How it works
From setup to your first customer.
We connect your channels with you
WhatsApp Business, Instagram and Telegram.
Put the chat where your customers are
A chat widget on your website in five display modes, or a chat link if you do not have a website.
Add your team
With the support team service, each employee gets a role and a maximum load.
The assistant replies, the team takes the rest
What the assistant hands over goes to the least busy employee who is online.
The full list
Everything in Inbox and channels.
27 features available today, in 6 groups.
Channels
5 features
- WhatsApp Business, with more than one number for a single business
- Telegram
- The chat widget on your website
- A chat link you share wherever you like
Chat widget
6 features
- 5 display modes: floating, inline, full page, pop-up window and sidebar
- A form before the conversation starts
- A welcome message the assistant starts
- A badge for unread messages
- “The team usually replies within minutes”
- A 1 to 5 rating after the conversation ends
Inbox
5 features
- Longest wait first, with an amber edge from 15 minutes and red from an hour
- Views: needs a reply, handled by the assistant, starred, and flagged
- Follow a specific conversation
- Bulk actions, search and CSV export
- Keyboard shortcuts, which also work with an Arabic keyboard
Team
4 features
- Automatic assignment to the least busy employee who is online
- A maximum number of simultaneous conversations per employee
- Take over a conversation, hand it back to the assistant, or transfer it to a colleague
- The handover reason and the assistant's draft in front of the employee
Replying
4 features
- 3 suggested replies that are never sent on their own
- Internal notes with a differently coloured compose box
- After 24 hours on WhatsApp, the reply goes out as an approved template
- “Teach the assistant” saves the right answer for next time
Follow-up
3 features
- A notification centre with snooze and “Assign to me”
- Install the dashboard as an app on your phone
- Every channel checked every 5 minutes, with an alert 7 days before a connection expires
Clear limits
What it never does.
Rules written into the platform itself.
- No
The assistant never replies while an employee has taken over the conversation.
- No
A suggested reply is never sent on its own.
- No
An internal note never reaches the customer.
- No
A channel never stops without you knowing: it is checked every 5 minutes.
Works with
Every service is worth more when connected to others.
Questions
About Inbox and channels
I do not have a website. Can I still use it?
Yes. The chat link is enough: in your Instagram bio, or in your messages.
What do I need to connect WhatsApp?
A WhatsApp Business account through Meta. Our team connects it with you and checks that messages arrive.
Does the employee see what happened before the handover?
Yes: the full conversation, the reason for the handover, and the assistant's draft when it did not send it because its confidence was below the threshold.