See it work
It decides before it replies.
At a glance
Two confidence thresholds: 45% and 60%
Your rules come before its judgement
Learns from knowledge gaps
Conversations
Replies from your information, and stops when it does not know.
An assistant that answers your customers on WhatsApp, Instagram, Telegram and your website from your files, your site and your fixed answers. It estimates its confidence before every reply and hands the conversation to your team when needed.
What it does
AI assistant, in detail.
Learns from your files and your site
PDF, Word, CSV and image files, your website pages synced daily, weekly or monthly, and your products from Shopify, WooCommerce, Google Sheets or a CSV file.
Your fixed answers first
A question that matches one you wrote gets your answer word for word. Other phrasings of the question are answered by the assistant, based on your answer.
Estimates its confidence before every reply
You choose balanced (45%) or cautious (60%). Below the threshold the reply is not sent. The conversation goes to your team with its draft instead.
Your rules come before its judgement
Words such as “refund” or “complaint” route the conversation to an employee, alert the team or add a tag.
Learns from what it does not know
Knowledge gaps group the different phrasings of one question and tell you how many conversations stalled on it. You answer once, and your answer is used from the next question on.
Does not stop when something breaks
Three AI providers, each able to stand in for the others. If all of them are unavailable, the conversation goes to an employee and the customer never sees an error message.
How it works
From setup to your first customer.
Add your knowledge
Your files, your website pages, your fixed answers and your business information. Our team helps you with this.
Choose the confidence threshold and your rules
Balanced or cautious, and the words that go straight to an employee.
Connect your channels
WhatsApp, Instagram, Telegram and the chat widget on your website.
Teach it what it does not know
Review the knowledge gaps. Every answer you add is used immediately.
The full list
Everything in AI assistant.
24 features available today, in 5 groups.
Knowledge sources
6 features
- PDF, Word, CSV and image files
- Website pages synced daily, weekly or monthly
- Fixed answers you write yourself
- Suggested fixed answers drawn from your files, if you turn this on
- Your products from Shopify, WooCommerce, Google Sheets or CSV
- Your business information: working hours, delivery companies, delivery areas with their fees and days, and return policy
How it answers
6 features
- Estimates its confidence before every reply: balanced 45% or cautious 60%
- Below the threshold its draft reaches your team as an internal note and is not sent
- “Answer from my knowledge only” mode
- Understands voice notes and images on WhatsApp
- Replies in Arabic or English to match the customer's language
- Shows the customer the source of the answer, if you turn this on
Your rules
3 features
- Rules based on words, exact text, patterns or the customer's mood
- Route the conversation to an employee, alert the team or add a tag
- Rules always come before the assistant's judgement
Learning and testing
4 features
- Knowledge gaps group the phrasings of one question
- A negative customer rating lands in the flagged answers list
- A testing tool: rate answers, see the source of each one, correct it, then ask again
- Your team's corrections are used from the next question
Getting started and reliability
5 features
- A 5-step setup wizard
- 7 ready-made packs for different sectors, with clinics starting in cautious mode
- A launch page confirming the assistant is working on your channels
- Three AI providers, each able to stand in for the others
- If all are unavailable the conversation goes to an employee, with no error message
Clear limits
What it never does.
Rules written into the platform itself.
- Never
invents a price or delivery fee you have not written.
- Never
states a stock quantity, only whether it is available, limited or out of stock.
- Never
says a booking is confirmed while it is awaiting your approval.
- Never
replies once one of your employees has taken over the conversation.
- Never
treats customer messages as commands: everything a customer sends is information, not instructions.
Works with
Every service is worth more when connected to others.
Questions
About AI assistant
Where does it get my business information?
From what you add: your files, your website pages, your fixed answers, your business information and your products. Our team helps you add them.
Can it make mistakes?
Yes, like any AI assistant. That is why it estimates its confidence before every reply and hands the conversation over when it falls below the threshold you choose, and you set rules that come before its judgement.
Does it learn on its own?
No. It suggests and you approve. Every answer you add, and every correction from your team, is used from the next question.
Which languages does it reply in?
Arabic and English, following the language of the customer's last message. It also understands Arabic written in Latin letters.