See it work
From the conversation to the customer's door.
At a glance
Five steps that cannot be skipped
Delivery areas with their fees
An invoice for every order
Operations
From the conversation to the customer's door.
The assistant records the order from the conversation with your prices and the delivery area's fee, and the order moves step by step through to delivery and the invoice.
What it does
Orders, in detail.
Records the order from the conversation
Only with your product prices and the fees of the areas you have registered. It understands area names however they are spelled, links them to Iraq's governorates, and asks the customer if it does not recognise the area.
Steps that cannot be skipped
Pending confirmation, Confirmed, Preparing, Out for delivery, Delivered.
Messages at the key moments
For orders placed in conversations, the customer is notified on confirmation, dispatch and delivery, and a notification waits until quiet hours end.
Automatic confirmation up to a limit you choose
Orders below the amount you set can be confirmed automatically, and the rest await your approval.
Clear editing and cancellation
An order can be edited while it awaits confirmation, and is cancelled with a reason code. The customer is notified in their own language.
Invoice and tracking
A printed invoice in Arabic and English with numbering of your own, and a public tracking page for the order.
How it works
From setup to your first customer.
Add your products and delivery areas
With each area's fee and delivery time.
The customer orders in the conversation
And the assistant confirms the details and the area.
You confirm, or it confirms automatically
Depending on the limit you choose.
The customer follows along until delivery
With messages on confirmation, dispatch and delivery.
The full list
Everything in Orders.
24 features available today, in 5 groups.
Receiving the order
6 features
- From the conversation, the order form on the business page, your team's entry, or the owner assistant
- Only with your product prices and the fees of the areas you have registered
- Understands area names however they are spelled, and links them to Iraq's 18 governorates
- Learns new area names after you confirm them
- Automatic confirmation for orders below an amount you set
- An order can be edited while it awaits confirmation
Order steps
4 features
- Pending confirmation, Confirmed, Preparing, Out for delivery, Delivered
- No step can be skipped
- A board with columns, with dragging and moving several orders together
- Cancellation with a reason code, and the customer notified in their own language
Delivery
4 features
- Delivery areas with their fees and delivery times
- Delivery companies with a fee per governorate, and a coverage map
- A tracking link specific to each company
- A public tracking page for the order
Invoice
4 features
- Payment status kept separate from order status
- An A4 invoice in Arabic and English, with numbering and a prefix of your own
- Optional tax, and cancelling and reissuing an invoice
- Optional invoice footer fields: licence number, registered owner and return policy
Follow-up
6 features
- For orders placed in conversations: a notification on confirmation, dispatch and delivery
- The notification waits until quiet hours end
- A delivery-day notification, a “How was your order?” question, and a payment reminder
- An alert to your team when an order has waited too long
- The customer asks about their order status or cancels it in the conversation
- Open a return request from the conversation
Clear limits
What it never does.
Rules written into the platform itself.
- Never
adds a delivery fee for an area you have not registered.
- Never
changes a price you wrote.
- Never
sends a notification during quiet hours.
- Never
skips an order step.
Works with
Every service is worth more when connected to others.
Questions
About Orders
Is an invoice issued for every order?
Yes. An A4 invoice in Arabic and English, with numbering and a prefix of your own, and optional tax.
How does the assistant know the delivery fee?
Only from the delivery areas you register. If it does not recognise the customer's area, it asks them.
Does it connect to delivery companies?
You register delivery companies with a fee per governorate and their own tracking link, without a direct connection to their systems.
Can the customer cancel their order?
Yes. They ask about their order status or cancel it in the conversation, and they can open a return request.