See it work
A question, a call, and a real answer.
At a glance
22 ready-made actions
Connect any system over the web
A log of every run
Extra tools
An assistant that does more than talk: it queries your systems and acts.
Actions the assistant calls during the conversation: it books appointments, records orders and special requests, and asks your system for the status of a customer's order. They come with the automations service.
What it does
Smart actions, in detail.
Ready-made actions
Book, change and cancel an appointment, “When is my turn?”, record an order and its status, book a table, request a quote, a support ticket, a warranty claim, and more.
Connect your system
An action that calls any web address, with parameters the assistant extracts from the conversation, and reads from the reply the fields you need.
The assistant decides when
It sees the action's name, description and parameters, and calls it when it needs to, up to 3 times in a single message.
For the visitor signed in to your site
A token from your site identifies the signed-in visitor. It is sent in the header only, and the assistant never sees it and it is never saved in the log.
Log and analytics
The last 100 runs with success, error and time, the success rate for the last 30 days, and an alert when it falls below 85%.
Safe limits
A 10-second timeout, a limit on reply size, internal network addresses blocked, and phone numbers and secrets hidden in the log.
How it works
From setup to your first customer.
Choose a ready-made action
Or create an action that calls your system.
Describe when it is used
The name, description and parameters are what the assistant sees.
Test it
With sample parameters, and watch the reply and the time.
Turn it on and watch the log
Every run is recorded with its result.
The full list
Everything in Smart actions.
27 features available today, in 6 groups.
Basic
5 features
- Record a lead
- Hand over to an employee
- Request a customer rating
- Search products
- Match frequently asked questions
With the appointments service
3 features
- Show available times
- Book, change and cancel an appointment
- “When is my turn?”
With the orders service
4 features
- Record an order
- Order status
- Request cancellation
- Send the order confirmation
Requests that reach leads
4 features
- Appointment request and table booking
- Quote request, support ticket and warranty claim
- Course enrolment and property viewing request
- A product card on WhatsApp
Connect your system
5 features
- GET, POST, PUT, PATCH and DELETE
- Headers, and a template for the request body
- Text, numeric or boolean parameters, required or optional
- Read the fields you need from the reply
- Starter cards for Google Sheets, Slack and any REST API
Monitoring and safety
6 features
- A log of the last 100 runs, with filtering
- Success rate for the last 30 days, and an alert below 85%
- Test the action before turning it on
- A 10-second timeout, and a limit on reply size
- Internal network addresses blocked
- Phone numbers and secrets hidden in the log
Clear limits
What it never does.
Rules written into the platform itself.
- Never
sends the visitor token in the link, or lets it reach the assistant or the log.
- Never
lets actions reach internal network addresses.
- Never
has the assistant run actions if you require human confirmation.
Works with
Every service is worth more when connected to others.
Questions
About Smart actions
Do I need a developer?
Ready-made actions do not. Connecting your own system needs a web address that receives the request, and our team helps you with it.
What if my system is down?
After 10 seconds the assistant knows the action failed and replies to the customer accordingly, and the failure shows in the log.
Can human approval be required?
Yes. With “Human confirmation before actions”, the assistant does not run actions and your team handles them, and bookings stay pending until you confirm them.
Which service does it come with?
The automations service. Appointment and order actions need their own services as well.