See it work
What is happening in your conversations, and what needs you now.
At a glance
7, 30 or 90 days
Baghdad time
CSV export
Growth
What is happening in your conversations, and what needs you now.
A sentence that sums up the period with its real numbers, four numbers compared with the previous period, peak hours in Baghdad time, and what most needs you, ordered by impact.
What it does
Analytics, in detail.
Four numbers that matter
Conversations, what the assistant resolved on its own, what passed to an employee, and customer satisfaction out of 5 (from the chat widget on your website). Each number shows its change from the previous period.
A written summary from your numbers
A sentence that sums up the period, built directly from your data and not written by AI.
Peak hours
7 days by 24 hours in Baghdad time: when your customers are most active, and when handovers to your team are most frequent.
What needs you
Up to 3 items ordered by impact: the topic the assistant struggles with most, unanswered questions, and the hour when more than a quarter of conversations pass to an employee.
Knowledge gaps that understand how your customers write
Wordings of the same question are grouped together, allowing for spelling variations and different ways of writing. Closing one wording closes the whole gap, and you can undo it.
Value with an honest estimate
Hours saved are an estimate from your assumptions: what the assistant resolved on its own, times the minutes per conversation. The amount appears as a range, not a single number.
How it works
From setup to your first customer.
Choose the period
7, 30 or 90 days, compared with the previous period.
Start with what needs you
The top 3 items, most important first.
Close the gaps
One answer per gap, used from the next question onwards.
Export what you want
A CSV file that opens in Excel with Arabic text intact.
The full list
Everything in Analytics.
20 features available today, in 5 groups.
Overview
4 features
- A sentence that sums up the period, built from your numbers
- Conversations, what the assistant resolved on its own, what passed to an employee, and customer satisfaction out of 5 (from the chat widget on your website)
- Each number compared with the previous period
- Periods of 7, 30 or 90 days
Peak hours
3 features
- 7 days by 24 hours in Baghdad time, with the week starting on Sunday
- Conversations and handovers to the team in each hour
- A summary in words: the busiest and the most handovers
What needs you
4 features
- Up to 3 items ordered by impact
- The topic the assistant struggles with most
- Unanswered questions and how many times they were asked
- The hour when more than a quarter of conversations pass to an employee
Knowledge gaps
3 features
- Nightly AI grouping of the last 30 days of questions
- Allows for spelling variations and different ways of writing
- Closing one wording closes the whole gap, with undo
Deeper analytics
6 features
- Topics, ordered by how many conversations the assistant struggled with
- Each employee's performance compared with the median, with the support team service
- Usage and value during the billing cycle, with an alert when the AI credit is running low
- Hours saved as an estimate from your assumptions, and the amount as a range, not a number
- CSV export that opens in Excel with Arabic text intact
- A weekly summary by email every Sunday morning
Clear limits
What it never does.
Rules written into the platform itself.
- Never
has AI write your summary; it is built from your numbers.
- Never
presents an estimate as an exact number.
- Never
orders items by date, only by impact.
Works with
Every service is worth more when connected to others.
Questions
About Analytics
What is the default period?
The last 30 days. You can choose 7 or 90, with a comparison against the previous period.
How are hours saved calculated?
From the number of customer questions the assistant resolved on its own, multiplied by the minutes per conversation that you set, 6 by default.
Does it include sales reports?
No. Analytics covers conversations, the assistant and the team.
Who can see analytics?
The owner and admins.