How it works
From the first message to the first reply, in four steps.
Our team sets up your account and channels with you, the assistant answers your customers from your information, and you follow up and teach it what it does not know. No technical experience needed.
The steps
Four steps, with our team beside you from the first.
Step 1: Get in touch
Message us on WhatsApp and tell us about your business and the channels your customers use: WhatsApp, Instagram, Telegram and your website. You start with a free trial, with no contract to bind you.
What we need from you
- Your files, and your website pages if you have any
- Your fixed answers to frequent questions
- Your products or the services you offer, and their prices
- Your opening hours
To connect WhatsApp you need a WhatsApp Business account through Meta, which our team connects with you.
Step 2: We set up your account
Our team adds your business information, the services you offer and your prices, connects your channels, tests the assistant with you before it answers any customer, and trains you and your team.
The setup wizard in the dashboard, in five steps
- 1Business
- 2Information
- 3Details
- 4Test
- 5Launch
A launch page confirms the assistant is working on your channels.
Service page: AI assistantStep 3: It starts answering
It answers your customers from your information around the clock, books appointments and records orders, and hands the conversation to your team when it is not sure.
Service page: Inbox and channelsAnd you set its limits
- A confidence threshold: balanced 45% or cautious 60%; below it, the draft goes to your team and is not sent
- Your rules on words such as “complaint” or “refund” hand the conversation straight to an employee
- When an employee takes over, the assistant stays silent until it is handed back
Step 4: You follow up and teach it
The dashboard shows what needs you now and today's figures. Every question it could not answer appears in knowledge gaps: answer it once, and it uses your answer from the next question on.
Service page: AnalyticsIt learns from you
- Knowledge gaps group the different wordings of one question
- Your team's corrections are used from the next question
- It suggests, you approve: it does not learn on its own
After launch
What happens to every message
Every message takes the same path: it reads your knowledge, checks your rules and weighs its confidence, then replies, records or hands the conversation to your team.
How it decides
Every message finds its way.
Pick a message the way customers write it, and see where it goes and why.
- Customer's messageHow much is a cleaning?
- Reads your knowledgePrice list
- Checks your rules, weighs its confidenceFound in your price list · 92% confidence
- Replies at onceA dental cleaning is IQD 25,000.Reply sent
- Records a booking or order
- Hands over to staff
- Adds to knowledge gaps
What it never does
- Invent a price or fee
- State stock quantities
- Confirm a pending booking
- Override your rules
- Reply once staff take over
- Answer beyond your knowledge
Illustrative example: prices and confidence figures from a sample business.
Questions
Before you start
Do I need technical experience?
No. Our team sets up your account with you, connects your channels, and trains you and your team. The dashboard also has a 5-step setup wizard and a usage guide.
What do you need from me to get started?
Your business information: your files, your website pages if you have any, your fixed answers, your products and your opening hours. To connect WhatsApp you need a WhatsApp Business account through Meta, which our team connects with you.
What does it do when it does not know the answer?
It hands the conversation over to your team and adds the question to knowledge gaps. You answer it once, and it uses your answer from the next question onwards.
For your business
A page for every sector
Examples, services and the monthly subscription for each type of business.